Slot Service Specialist at Black Hawk

Guest Service Requirement Our philosophy at Ameristar Casinos is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.

Safety Requirement:
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.
Position Summary: To provide friendly, courteous and efficient service to guests and, through teamwork with other team members and ensures prompt response to all guests needs.

JOB REQUIREMENTS:

Duties and Responsibilities:

• Provides cash handling service to casino patrons.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Responds to service lights on slot machines, service calls from Dispatch and helps all guests needing change or other assistance.
• Responsible for working dispatch as needed and following all dispatch procedures.
• Notifies appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensures that the slot machines are operating properly and all procedures are executed according to company policy.
• Performs minor slot machine repairs not requiring a Slot Technician.
• Assists casino patrons with general questions concerning the Casino.
• Complies with all Company and departmental policies, procedures and internal controls.
• Provides representation of department in specific project and company meetings.
• Maintains property cleanliness by picking up any trash or glassware.
• Must be able to stand for a minimum eight (8) hour shift.
• Must be able to work for extended periods of time in an environment that is typically crowded and noisy.
• Must be able to work in, and provide Guest Service in an environment where alcohol consumption is prevalent.
• This is a uniformed position, which requires that Team Member’s are in compliance with uniformed appearance standards while on property.

Required Knowledge and Skills:

• Strong problem solving, mediation, coaching, and consulting skills.
• Strong Multitasking skills.
• Strong written and verbal communication skills.
• Fully competent in Microsoft Office.
• Able to obtain and maintain a Colorado Gaming license

Country: USA, State: Colorado, City: Black Hawk, Company: Ameristar Casinos, Inc..