Temporary Customer Service & Order Processing Representative at Englewood

**This is a Contract position (90+ days) and are looking to make this person permanent when a perm. position opens. However, this is FULL TIME (40hr. work week).

This person must have STRONG computer skills; WORD, EXCEL, OUTLOOK! Oracle is a plus.

POSITION: TemporaryCustomer Service Representative

DESCRIPTION:

Creates a customer experience that leaves the customer with the belief that Humanscale is a service leader by consistently providing excellent customer service. Utilizes excellent listening and verbal communication skills, owns issues through resolution and closed loop follow up. Proactively follows up on open items, communicates updates on a regular basis. Serves as the point of contact for all internal and external customers making certain that their questions or needs are answered promptly and completely. Works across functional areas and within the customer service team to champion the needs of the customers. Treats each and every customer on each and every interaction as if they were the most important interaction they had. Consistently demonstrates professionalism in interactions with team and within the company, demonstrates a passion for results, and a firm understanding of the overall picture.

ESSENTIAL FUNCTIONS:

Effectively handles inbound customer communications that arrive via phone, fax, email and web in a manner that meets all quality requirements.

Provides accurate answers to all inquiries on order status, product information and problem resolution and while doing so, recognizes unstated needs and proactively identifies and meets same. Sources answers from other areas when needed. Always provides a solution or options.

Manages pending file to close questions in an efficient manner making certain customer and internal goals are met.

Handles all returns and replacement orders, managing to meet customer needs while considering expense control.

Uses skillful probing to determine needs and develop actions to meet those needs.

Processes order changes and order cancellations, coordinating with factory personnel as needed.

Processes accurate credit memos

Processes literature orders

QUALIFICATIONS:

Demonstrates excellent customer service skills (professional demeanor, courteous, customer focused)

Demonstrates excellent verbal and written communication skills

Uses good grammar, a pleasant tone of voice and enunciates clearly.

Can read and interpret documents such as operating and maintenance instructions and procedure manual

Possesses intermediate mathematical skills including the ability to calculate discounts and percentages. Is able to interpret technical instructions

Education and/or Experience-

High school diploma required. Two years college preferred. 2 to 3 years related experience in a call center or customer service center.

Humanscale is an Equal Opportunity Employer.

Country: USA, State: Colorado, City: Englewood, Company: HRI.