Denver Learning Project Manager

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.

Job Summary
The Project Manager is responsible for managing the full lifecycle of a learning development project, including design, development and deployment. This individual is accountable for the on-time and on-budget delivery of a single project or group of projects ranging from $100k to $1 million each in value. This position requires instructional design experience and a demonstrated knowledge of instructor-led, virtual classroom, and web-based delivery methods. The Project Manager is responsible for planning, organizing, and managing budgets. This individual will team with external and internal clients to develop and integrate learning solutions and provide advisory services.

Key Responsibilities
Develop and execute project work plan according to project scope, deadlines, client needs and resource staffing.
Accountable for design, development, delivery, and quality of all project deliverables.
Manage daily project team activities including progress, customer interactions, issue resolution and issue escalation.
Manage project budget, identify and mitigate project risk.
Manage the customer relationship, including status meetings, gathering customer requests, maintaining customer satisfaction, billing preparation, and status reporting.
Manage customers expectations and establishes the project teams expectations by defining scope and role responsibilities.
Identifies innovative learning solutions for customer learning needs.
Develop presentations, lead meetings, facilitate design sessions, and advise customers on all aspects of learning solution design and development.
Manage project infrastructure, which may include work environment, technology and tools, training, and morale.
Manage, coach, train, and evaluate teams consisting of 4 to 15 people. (Learning Consultants, Instructional Designers, Graphic Designers, Developers, and contractors) Provide effective and timely feedback on performance.
Manages the scope change process.
Makes project staffing decisions based on project priorities, resource skill set, availability, and professional development opportunities.
Identify, define, and escalate add-on work by establishing customer relationships, gathering customers intelligence, and recommending innovative solutions resulting in a business value proposition.
Completes work simultaneously with 1 to 3 customer project sponsors.
Teams with customers to ensure consistent and seamless project delivery.
Maintains a current knowledge of instructional design principles and theories.
Articulate the basic concepts, terms and theory of instructional design to customers and project teams.

Qualifications
Bachelors degree required, or equivalent experience in lieu of degree. Masters degree preferred but not required.
PMI certification preferred but not required.
Four or more years of project management experience. Managing teams in all phases of learning solution design and development.
Four or more years of experience in instructional design and course development.
Proven record of providing superior customer service to individuals and organizations.
Demonstrated ability to develop team members through coaching and mentoring.
Demonstrated leadership and consulting abilities.

ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to [Click Here to Email Your Resum].



Country: USA, State: Colorado, City: Denver, Company: Xerox Services.
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