Qualify & Transfer Customer Care Sr Asst at Highlands Ranch

Job Description

Title: Qualify & Transfer Customer Care Sr AsstLocation: United States-Colorado-Highlands RanchJob Number: 13039086Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.The ideal Customer Care Sr Assistant Specialist candidate will need: Ability to maintain a high energy level on several calls Ability to connect with students on calls Openness to feedback Ability to actively listen for long periods of time Confidence, adaptability and integrity to handle various phone calls Ability to establish rapport and overcome potential objections Ability to multi-task, i.e. type while talking on the phoneJob ResponsibilitiesThe primary focus of the Customer Care Specialist is to mediate outbound and inbound telephone calls and online admissions questions between the prospective students and educational institutions. Other job responsibilities and duties include: Mastering ESMs Education Consultant / Call Center protocol Providing information to students about admissions processes or requirements via phone or internet Setting admissions appointments for students Navigating through ESMs Customer Relations Management (CRM) and automated phone system Updating student inquiry progression on ESM databasesAll other duties as assigned.Required Minimum of 1 year or more customer service experience. Knowledge of the Microsoft Office Suite (especially Outlook) and the internet Ability to pass assessment testing H.S Diploma or GED Be at least 18 years of age. Must pass a criminal background check and drug screen. The available for a shift during the hours of operation are between 6:00am to 8:00pm including Saturday.Preferred Degree or equivalent experience Previous call center experience Previous multitasking experience Previous Problem solving experience

Job Requirements

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations @ xerox.com.
Country: USA, State: Colorado, City: Highlands Ranch, Company: Xerox Services.