Job Description
Summary:
DISHs 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.
Job Duties and Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to responding to written complaints received directly from customers. Issues are received through regular mail and email and are deemed as escalated issues. Customer Resolution Specialist are responsible for assisting customers in resolving a wide range of topics including billing, contract disputes, product features, and over-all general concerns
Representatives are dedicated to resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen. Representatives are also expected to meet department service levels, quality assurance goals, integrity, and resolving a set amount of issues per hour. Team members utilize coach level access to resolve highly escalated issues received by the company. Employees must independently research customer complaints and accounts to determine appropriate courses of resolution
Job Requirements
A successful Customer Service Representative will have the following:
- Proficiency with Windows 95 or higher.
- Strong organizational, time management and problem solving skills.
- Ability to regularly sit for long periods of time, speak and listen while typing.
- Willingness to work flexible schedules
- High School diploma, GED, or equivalent experience.
- ERT experience a plus but not a requirement
- Good writing skills
Ability to draft professional letters or emails that is received by the customer
Country: USA, State: Colorado, City: Littleton, Company: DISH - CSC.
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