Manager of Peer Support Program - MHI at Englewood

Job Description

Behavioral Healthcare, Inc. (BHI) is a local non-profit behavioral health organization (BHO) serving Medicaid members in Adams, Arapahoe and Douglas Counties. BHI is committed to excellence in mental health services delivery. We strive to promote recovery by focusing on the unique needs, strengths and hopes of members and families.

In anticipation of an upcoming award of a new contract, BHI is seeking a full-time Peer Support Program Manager, who is responsible to develop, facilitate, and manage the Mental Health Institute (MHI) Peer Specialist Program (PSP), leading a team of Peer Support Specialists (PSS), and managing to the terms of the contract with the State of Colorado for Peer Support services with the MHIs located at Fort Logan and Pueblo, CO. The Peer Specialist Program supplements the MHIs multidisciplinary Treatment Team approach by providing lived experience and client-oriented insight through Peer Support Specialists, who assist patients in their stabilization and recovery by providing reassurance, guidance, information, and encouragement through all stages of the recovery process. This position maintains responsibility for leadership, management, and supervision of the PSS team, collaborating with the MHIs.

JOB DUTIES/ACCOUNTABILITIES:

40% Manage MHI Peer Support Program
Responsible for the overall direction, coordination, and evaluation of the MHI Peer Specialist Program, managing a team of subordinates in support of the MHI contract and using his/her knowledge of the behavioral health system and available community resources in order to enhance delivery of MHIs client base.
Carries out supervisory responsibilities, in collaboration with the on-site clinical supervision provided by the assigned MHI staff, in accordance with company policies, applicable laws, and the MHI contract including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems; and record keeping. Must meet with each PSS team member at least monthly.
Develop, monitor, update and follow policies and procedures to address peer support issues pursuant to the MHI contract, including but not limited to, policies and procedures for disciplinary action and termination for PSS, relapse prevention and support, managing work hours to comply with any SSI/SSDI benefits being received.
Develop, implement, and manage process for providing initial and recurrent training of PSS required by the MHI contract and approved by the Office of Behavioral Health and the Behavioral Health Transformation Council.

30% Coordination of Services with MHIs
Collaborate with MHI in operational matters, participating in meetings with MHI staff as required, engaging with MHI leaders/staff to resolve issues, review performance, and make appropriate changes to the peers specialist program as the patients needs change or programming options are enhanced.
Participate in MHI committee meetings, as appropriate.
Attend and complete MHI required training for Peer Support Specialists or MHI staff.

30% Contract Performance
Collaborate with MHIs to identify performance measures in accordance with the MHIs trauma-informed care outcomes, and monitor delivery of services through a performance based matrix to demonstrate effectiveness of PSS in achieving improved patient outcomes as identified.
Ensure effective communication and meaningful reporting of performance measures to key stakeholders within Behavioral Healthcare, Inc. (BHI) and the MHIs.
Identify and report to the manager on team activities and issues that may adversely impact the delivery of services under the contract.
Collect, maintain, report, analyze and trend data on performance measures, and data collection methods, to demonstrate effectiveness of PSS in achieving improved patient outcomes as identified within the MHI contract.
Establish, update, disseminate, monitor, and ensure compliance with the MHI contract.

QUALIFICATIONS, EXPERIENCE & SKILLS:
Education: Bachelors Degree in an accepted mental health field, which includes, but is not limited to, counseling, nursing, occupational therapy, psychology, social work, vocational rehabilitation, or activity therapy (required). Masters Degree preferred.
Experience:
a. 2 years of mental health direct care experience, which may include experience in delivering peer support services. (Required)
b. 2 years of management experience preferably in the mental health field. (Required)
c. Experience with mental health issues and recovery. (Required)
d. Experience mentoring people and facilitating groups. (Required)
Certificates, Licenses, Registrations:
a. If have not done so previously, must be able to complete an approved peer specialist supervisor training program within six months of hire. (Required)
b. Peer Specialist Training Certificate that includes the Colorado State Core Competencies. (Required)
c. If have not done so previously, must be able to complete a Wellness and Recovery Action Plan (WRAP) Training Course. (Required)
d. Ability to complete required training at the assigned Mental Health Institute. (Required)
Leadership/Accountability: Ability to supervise, lead, and mentor others effectively. Works with integrity and ethically, inspires the trust of others. Demonstrated ability to accept ownership, take initiative and assume responsibility. Does not blame or pass problems off onto others but takes the initiative to get the right people involved and to resolve matters quickly and effectively. Ability to supervise and lead others effectively (Required)
Judgment/Decision-Making/Problem-solving: Excellent judgment, decision-making and problem-solving skills. Ability to think through likely cause of problems before referring them to others. Escalates issues to management and clinical staff appropriately. Involves others appropriately in decision-making. (Required)
Adaptability: Ability to work well in a team environment as well as independently. Solid ability to work effectively in collaboration with multiple levels of company and MHI staff. Ability to be flexible and work within the system. Able and willing to take on and learn additional and different responsibilities. Effectively manages pressure, not easily frustrated. Ability to work in a dynamic environment, and to adapt easily to change. Demonstrates consistently positive attitude toward change. Emotionally stable, able to handle crises and to maintain composure. Ability to work well under stressful situations. (Required)
Communication: Able to effectively communicate (verbally, written, and interpersonally) with poise and professionalism in highly charged and stressful situations. Expresses disagreement professionally, and an ability to work towards conflict resolution. Ability to speak publicly and facilitate group discussions. Effectively and assertively presents ones point of view without alienating others. Communicates openly with supervisor. Ability to read, write, and speak English fluently. (Required)
Cultural Competency: Demonstrated ability to understand a variety of patients including those from different cultural backgrounds; ability to work with diverse populations; shows respect and sensitivity for cultural differences. (Required)

Strong organizational skills. (Required)
Ability to maintain strict level of confidentiality with patients and staff, and comply with HIPAA (Required)
Knowledge of mental illness, including knowing when to refer a patient to a therapist, how and when to report something to a supervisor, basic knowledge of mental health diagnoses as well as substance abuse disorders. (Required)
Ability to model by example recovery-oriented behaviors. (Required)
Solid understanding and skill in the Colorado Peer Specialists Core Competencies, including knowledge of mental illness; client rights and confidentiality/ethics and roles; interpersonal skills; knowledge and experience with the model of recovery; knowledge of resources; self-care; teaching skills; basic work competencies; and trauma-informed support. (Required)
Solid ability to follow through on details and ensure completion of obligations in accordance with established procedures. (Required)
Has reliable transportation to the assigned work location. (Required)
Proficient keyboarding, PC, and internet skills (Required)
Willingness to work a flexible schedule across various shifts, including weekend hours as necessary to accommodate business requirements, working overtime as needed. (Required)
Maintains regular and acceptable attendance at such level as determined by his/her manager. (Required)
Does not pose a direct threat or significant risk of substantial harm to the safety or health of him/herself or others. (Required)
Is committed to a high standard of compliance and safety; and must be willing to report potential/actual compliance and safety violations to appropriate supervisory or management personnel. (Required)
Successfully complete substance abuse testing and background check consistent with State of Colorado hiring practices. (Required)
Willing to comply with the MHI infection control mandates (e.g. TB testing, mandatory vaccinations) (Required)
Travel: 0-25%, travel possible (Required)

If you are among the best, you will have the opportunity to build and develop a team from the ground up that will meet the needs of our clients. Fully qualified candidates may expect competitive pay, commensurate with experience in addition to the typical benefits that you would find at other larger, for profit companies. Some of the benefits that you dont typically find at other companies that BHI offers its employees include:
Employer paid health insurance
Employer paid dental insurance
Employer paid long-term disability insurance
Employer paid long-term care insurance
20 days of PTO per year--Thats four weeks!
9 paid holidays per year
Extended illness bank

Job Requirements

 
Country: USA, State: Colorado, City: Englewood, Company: Behavioral Healthcare Inc..