System Administrator/ Application Support at Highlands Ranch

Job Description

 

*********Urgent Need of Genesys Voice Platform Administrator at Highlands Ranch, CO********

 ***********************Fortune 500 Direct Client***************************************************************

****************************12 Months***************************************************************************

Note: Local Candidates Highly Preferred - No Relocation expenses are provided

Client: Fortune 500 Online payment Leaders

Job title: System Administrator/ Application Support

Location: Highlands Ranch, CO

Duration:  12 months (Extension or Conversion possible)

Description:

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The Application Support Administrator is responsible to provide successful implementation and management of Visa services (applications) in the test and production environments. Ensuring the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems.

Responsibilities

• Responsible for providing 24X7 Application Support across multiple applications.
• Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
• Responsible for evaluating the Issues reported by clients and members and providing ongoing solutions
• Responsible for managing the performance and tuning of several applications.
• Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
• Determine configuration and operational requirements for development team
• Participate in the decision making of success or failure of applications systems to be deployed in production
• Assess risk associated to control and policy exceptions
• Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security.
• Participate and determine root cause for service failure and support escalation

 

Job Requirements

Qualifications :

• Genesys Voice Platform, Genesys SIP Server
• Nuance Speech Servers, Open Speech Attendant
• WebSphere and Application Servers
• Windows Administration and OS Patching
• 24X7 transactional enterprise application environment
• Product support working in a globally distributed team
• BMC Remedy and ticketing workflows.

 

To Setup Interview Please contact

 

Harsh Shah
973-774-1444
[Click Here to Email Your Resum]

Collabera Inc.
CMMi Level 5 Organization

Country: USA, State: Colorado, City: Highlands Ranch, Company: Collabera Inc..