BDC Agent / Sales / Appointment Setter at Denver

Job Description

Youre serious about your career,and rest assured youve come to the right place. AtMercedes-Benz of Denver,a Sonic Automotive family dealership, youll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; theyre committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

BDC Agent / Sales / Appointment Setter Purpose:

The BDC Agent is responsible for generating sales appointments with customers that contactMercedes-Benz of Denvervia the internet to purchase new and/or pre-owned vehicles. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The BDC Agent will be trained to understand all products and services offered and will become knowledgeable of inventory as well as financing and incentive programs.

Job Requirements

BDC Agent / Sales / Appointment Setter Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

BDC Agent / Sales / Appointment Setter Qualifications:

• Appointment setting experience or Call center experience is highly preferred
• Excellent communication skills that include phone, email, and chat
• Strong MS Office Suite computer skills
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• Ability to read and comprehend rules, regulations, policies and procedures

We offer a comprehensive benefit package, and a competitive compensation package.

Its time to make the most important move of your career: the move to Mercedes-Benz of Denver. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, its easy to see theMercedes-Benz of Denverdifference. When you join our organization, youll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, youll experience the best that a career in the automotive industry has to offer.

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Country: USA, State: Colorado, City: Denver, Company: Mercedes-Benz of Denver.