Emergency Calltaker/Dispatcher (Telecommunicator) at Longmont

Intrado Inc. is North Americas leading provider of 9-1-1 infrastructure systems and services. Founded in 1979, Intrados wide range of offerings for safety and commercial markets includes 9-1-1 data management, wireless data services, target notification and data aggregation and delivery.

The companys unparalleled industry knowledge in data management, network transaction, call handling and notification technology reduces the effort, cost, time and complexity associated with providing reliable information for 9-1-1, safety and commercial applications. Intrado is "work worth doing!"

Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.

 RequirementsMINIMUM QUALIFICATIONS

Education
* High school diploma required. Associates degree in communications, business, or similar field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience
* Minimum one year experience required and prefer two or more years of experience  in emergency services dispatching in a 9-1-1 center or similar emergency services environment required.
* 24/7 on call experience preferred.
* Experience working nights, days, evenings, and weekends required.

Other
* Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required.
* May be required to work varying shifts, nights, days, evenings, and holidays.

Do you share our passion of "work worth doing?" Demand for our services continues to grow. We are looking for the nations best who are interested in making a difference. If this is you, apply online today!

Applications will be accepted through 06/26/2013.

Intrado.com

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Additionally, Intrado is a tobacco free workplace.

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Intrado is an AAP/EEO Employer


Country: USA, State: Colorado, City: Longmont, Company: Intrado.