Admissions Representative - Military WyoTech Associate at Colorado Springs

Job Description

Admissions Representative - Military WyoTech Associate

About Corinthian Colleges, Inc.

If youre looking for an exciting opportunity with a robust company committed to changing students lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi youll work with impassioned employees and have the support you need to make great things possible.

General Job Description:

Under direct supervision, promote WyoTech, provide motivating presentations and establish/administer recruiting programs to military affiliated students throughout a defined recruiting territory in order to inform students about their educational options, generate potential inquiries and recruit qualified candidates. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the colleges catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process, and recruit candidates in a compliant, appropriate and professional manner. Observe and adhere to all Company polices and best practices, and state, federal and military base guidelines while meeting accreditation requirements. Exercise limited judgment and discretion in decision-making; a majority of problem solving is based upon following standard practices and procedures.

Job Responsibilities (with percent of time allocated to each activity group):

The expectation is that the majority of an Admissions Representatives time will be spent directly interacting with prospects/students either in person or on the phone, and developing a network within the territory by fostering relationships, conducting presentations and attending promotional events. It is also expected that an Admissions Representative meet all minimum standards outlined per the performance management program.

Presentations, Events and Prospect/Student Interaction (90%)

Presentations and Events

Develop and deliver enthusiastic, educational presentations to individuals, groups, education counselors and transition assistance personnel at military installations.
Organize transition office presentations for transitioning service members.
Make outbound phone calls in an effort to schedule presentations. Setting presentation appointments is a key component of this role.
Attend college/career fairs and any other military or veteran sponsored events.
Develop a professional rapport with military students and education, transition, and family readiness staff.
Institute a military installation visitation plan that will offer consistent customer service.
Develop and foster new contacts.

Building Prospect/Student Relationships

Take inquiry calls from all potential students interested in knowing or receiving information about the programsincluding entrance requirements, curricula and academic standardsand encourage qualified prospects to schedule an appointment for an interview.
Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards.
Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role.
Participation in organized phone-a-thons according to company best practices is required and is an essential part of day to day activity.
Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospects or students.
Follow up on all inquiries that fail to schedule or show for an interview.
Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.

Interviews

Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy.
Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times.
Meet with the potential students to explain the program offering and match the colleges benefits and advantages to the students needs. Discuss and advise suitable programs in accordance with the students desires, qualifications and objectives.
Make all efforts to ensure that admissions management is in communication with the potential student and is well informed about the students motivations and concerns about attending the college.
Mentoring and Guidance (5%)
Provide basic information and routine advice, guidance and assistance to military students and education, transition and family readiness staff using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.
Serve as a liaison between student and campus, and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).
Mentor and advise students to help them identify their unique skills and interests.
Address any easily-resolved inquiries, questions, concerns or issues (will refer more difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
Administrative (5%)
Fulfill in-house enrollment support responsibilities during the time period that school is not in session.
Provide comprehensive reports to the Director of Military Recruitment, Regional Director of Admissions Military, or Divisional Associate Vice President of Admissions as required.
Accurately account for all inquiries and the admissions activity associated with all inquiries.
Complete daily and weekly activity reports
Ensure that all pre-start paperwork is completed accurately and in a timely manner.
Keep all required reports current and accurate, including information stored in the system.
Submit necessary documentation and information for licensing.
Attend and successfully complete all training for this position, as required at any time by the Company.
Perform other duties as assigned by local leaders.
Attend meetings as directed by supervisor.

Key Behaviors:

Dependability: Responds to requests for service and assistance
Teamwork: Balances team and individual responsibilities
Decision Making: Displays willingness to make decisions
Communication: Effectively communicates with others
Time Management: Is able to complete all job requirements in allotted time
Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
Accuracy: Displays high quality of work and level of accuracy

Job Requirements

Minimum 2 years customer service/sales experience
Demonstrated ability to fulfill Company Key Behaviors
Excellent presentation skills
Bachelors degree preferred
Prior military service preferred
Previous experience within a proprietary school environment and working with Military Students a plus
Knowledge of Microsoft Office Suite: Word, Excel, Outlook
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Reliable transportation and acceptable driving record
Country: USA, State: Colorado, City: Colorado Springs, Company: Wyotech - Corinthian.