CUSTOMER SERVICE REPS at Centennial

Job Description

Connextions is a leading technology and business services partner to the health care industry. We help carriers, providers, employers, and other leading firms navigate the ever-changing healthcare market while optimizing the consumer experience.

Our consumer engagement specialists will assist consumers by:

• Educating customers on medicare plans and processes
• Provide assistance with questions and inquiries
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensures proactive customer service / sales techniques with the highest degree of courtesy and telephone etiquette
• Performs other duties and tasks as assigned

 

Job Requirements

 

Minimum Requirements

• Strong customer service skills.
• Experience using Internet, Windows applications (Word, Excel) and eMailservices (Outlook)
• Excellent verbal communication skills (vocabulary and articulation)
• Ability to express assurance/confidence and empathy.
• Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
• Ability to work a flexible schedule; may require holiday and weekends and must be easily adaptable to change
• Prefer 2 years contact center/customer service support.

Country: USA, State: Colorado, City: Centennial, Company: Connextions.