Customer Service Supervisor (Littleton) at Littleton

Job Description

Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.

• Supervises the activities of subordinate staff. Provides direction and guidance in work assignments. Provides timely coaching and feedback to staff. Ensures work assignments are completed accurately, efficiently and timely. Ensures individual and team benchmarks are achieved.
• Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
• Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.
• Performs quality control checks on subordinate staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.
• Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.
• Troubleshoots problems regarding orders.
• May also act as back-up to subordinate staff.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
• Performs other related duties as directed by supervisor.

Job Requirements

• Requires Bachelors degree/equivalent, 5+ years customer service experience, 2+ years supervising CS Reps, plus solid analytical, leadership and interpersonal skills.
• High school diploma or GED is required.
• At least six years related work experience, including one year in a lead or supervisory capacity, is required.

Apria Healthcare (or Coram Healthcare) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V
Country: USA, State: Colorado, City: Littleton, Company: Apria Healthcare.