Inside Service Coordinator at Aurora

Job Description

SUMMARY OF POSITION:
The Service Coordinator provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products. Schedules one or two Service Technicians within geographic region to perform warranty and service repairs.

KEY DUTIES & RESPONSIBILITIES:
Provide quality customer service and customer care in support for Milgard customer base.
Process and review service requests in a timely fashion.
Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions.

LEVEL OF SUPERVISION:
None

EXPERIENCE REQUIRED:
Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.
Previous window sales and/or customer service preferred

EDUCATION/LICENSES/CERTIFICATION/FORMAL TRAINING:
High School diploma required, some college preferred

ESSENTIAL ABILITIES:
Read, write and understand the English language
Work independently, at times under stress and pressure
Sense of urgency; meeting of deadlines
Excellent customer service skills
Computer literacy and ability to learn new computer software programs
Excellent written and oral communication skills; strong organizational skills and attention to detail. Ability to mult-task and work in a high-call volume

WORK ENVIRONMENT:
Work performed indoors in a climate controlled environment
Multiple phone lines

Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.

Job Requirements

 
Country: USA, State: Colorado, City: Aurora, Company: Milgard Windows & Doors.