Lead Field Service Engineer - Littleton, CO at Denver

Job Description

Eaton located in Littleton, CO has an immediate opening for a Lead Field Service Engineer.

Eaton is a diversified power management company providing energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power. The company is a global technology leader in electrical products, systems and services for power quality, distribution and control, power transmission, lighting and wiring products; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton acquired Cooper Industries plc in 2012. Eaton has approximately 100,000 employees and sells products to customers in more than 150 countries.
Our products and the employees who design and build them are part of making a difference in the world every day. If youre ready to do something that matters, to do it well and to be encouraged and rewarded for doing it, then Eaton is the place for you.

Eatons Engineering Services & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about todays cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization.

Primary Function:

The Lead Field Service Engineer/Project Lead Field Service will provide field service engineering and expert technical assistance/direction to field personnel and customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers and field personnel; function as lead technical resource; provides value-engineering capabilities to customers.

Essential Functions:

Continuously improve personal, technical and professional business skills enabling incumbent to service products to customers satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
Become computer efficient using laptops provided and mastering all required software.
Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Job Requirements

Basic Qualifications:
Bachelors degree in engineering (electrical, mechanical or engineering technology) from an accredited institution
Minimum 5 years of experience
Authorized to work in U.S. without company sponsorship
Possess and maintain drivers license with no restrictions

Position Criteria:
Power distribution field experience in servicing and maintaining electrical power distribution equipment.
Working knowledge of troubleshooting, tests and repair techniques.
Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.
Working knowledge of billing and invoicing policies for service.
Knowledge of parts, part masters, bill of materials.
Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
Skilled proficiency in the following:
-Basic Test Equipment Operation
-Basic Troubleshooting Techniques
-Ability to run small projects
-Intermediate Test Equipment Operation
-Advanced Troubleshooting Techniques
-Ability to run small outages and projects
-Advanced Test Equipment Operation
-Basic/Advanced Protective Relays
-Basic/Advanced PQ Measurements
-Disaster Recovery
-Rotating Machinery
-Protection & Control Design

Preferred Qualifications:
Minimum 7 years of experience evaluating and servicing electrical distribution or control systems
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
Country: USA, State: Colorado, City: Denver, Company: Eaton.