Quality Assurance Mgr 2 at Colorado Springs

Job Description

Wells Fargo s Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Our CLG Credit Risk team partners across the Home Lending businesses to satisfy our customers ongoing financial needs by providing sustainable home lending solutions while striving to maintain a consistent and efficient credit culture and strategy.Responsible for managing a team of Quality Assurance Analysts. Provides direction ensuring that quality standards are maintained and identifying approaches to correct problems. Becomes actively involved in daily operations when required to meet schedules or to resolve complex problems. Advises subordinates on complex issues and problems regarding the review of credit files, documents and processes.The manager will develop and execute controls including second level reviews to validate all analysts are accurately identifying non-adherence to requirements and exhibiting appropriate judgment regarding issue severity and escalation, as well as issuing quality reports. The manager will work closely on script controls, ensuring that all transaction testing aligns with current requirements under Standard Work.

Job Requirements

* Basic Qualifications:
6+ years quality assurance experience and 2+ years leadership or management experience.
* Minimum Qualifications:
Country: USA, State: Colorado, City: Colorado Springs, Company: Wells Fargo.