Payroll Specialists - Customer Service Representatives at Denver

Job Description

Paychex, Inc., a recognized leader in the payroll and human resource industry, is hiring Customer Service Representatives – Payroll in the greater Denver, CO area!

This position is for full-time permanent employment, Monday through Friday, 8:00am-5:00pm. 

 

We offer:

• Base pay of $13.50/hour + annual bonuses + growth plan with built-in pay raises
• Medical/Dental Insurance
• 401(k)
• Vacation (2 accrued weeks per year); Sick Leave (1 week per year); 4 floating personal days per year
• Tuition Reimbursement ($6,500/calendar year)
• Employee Wellness Program and more!

 

Responsibilities:

• Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs.
• Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.
• Keys all payroll-related data necessary to process and meet appointment schedules.
• Provides quality client service to maintain a high rate of client retention.
• Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.  Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.
• Maintains client files to ensure efficient operation and improved client service.
• Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.
• Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.
• May participate in conducting branch training sessions to empower and develop employees.
• Continues self-study modules to become a senior payroll specialist. 

Job Requirements

• A High School diploma; consideration may be given to a candidate with a degree in lieu of experience.
• At least 2 years of office experience with a proven facility in data entry, customer service and problem resolution.
• Advanced skill level using Microsoft Office Suite, especial Excel.
• The capability to perform, understand and explain payroll and tax computations to clients is required.

Country: USA, State: Colorado, City: Denver, Company: Paychex.