Production Support Specialist at Englewood

Job Description

Both founded in 1966, Camping World is Americas #1 source for RVs, camping accessories, RV maintenance and repair and the Good Sam Club is the worlds largest RV owners organization with 1.3 million members offering discounts at the Clubs nationwide network of 1,700 Good Sam parks and resorts, vacation planning, roadside assistance and more to serve the outdoor enthusiast! Partnered together, Camping World and Good Sam Club offer more to those who love the RV lifestyle!

Camping World features over 10,000 quality RV parts and accessories located at over 85 SuperCenters nationwide and easy online and catalog shopping as well as stocking a wide selection of new and used travel trailers and motorhomes from top RV manufacturers. In addition to RV Sales, Camping World offers RV and tow vehicle service and maintenance; collision centers; detail and refurbishment centers known as the RV SPA; RV rentals, technical advice from knowledgeable experts and hard to find parts. Camping World also offers a full line of unique ancillary services through Good Sam, including emergency road service, specialized RV insurance, extended vehicle warranties, Good Sam Visa card, life & health insurance, and member discounts at RV events. Camping World is the title sponsor of the NASCAR Camping World Truck Series in addition to the Official RV and Outdoor Retailer of NASCAR.

We are looking for a Production Support Specialist in our Englewood, Colorado office.

The Production Support Specialist is a critical position within Information Technology Operations Group. The primary function of this position is to both support end-users and execute/monitor system jobs on various computer systems in use at Good Sam Enterprise. Secondary functions include answering the Production Support phone line/emails, continuous monitoring of program and server status, providing level 1 help desk support, and reporting of problem status when issues arise. Due to the critical nature of the role, 24/7 on-call support is required. A majority of the work will be completed during normal business hours.

Essential Job Functions:

• Create and update Production Support issue tracking for all issues
• Respond to user emails and/or phone calls and help them resolve issues with the various systems in use at our company
• Monitor job, server, and program status, providing troubleshooting within guidelines and contacting other team members for next level support
• Execute manual data pulls, file loads and basic, intermediate, and complex processes to support operational needs for our systems
• Working as part of the IT Applications, Development, and Operations team to solve problems for and provide necessary services to other departments and field personnel
• Assist development teams with schedule optimization and recommend improvements as needed
• Assist with production releases
• Other duties as assigned

Job Requirements

Essential Job Skills:

• High School diploma required, course work and/or hands on experience in computer systems support desired
• Basic understanding of PC computers, networks, and communications
• Ability to use Microsoft Office desktop tools and perform routine file system maintenance within the Windows environment
• Strong interpersonal skills including the use of written, electronic, and oral communication
• Detail oriented; logical and efficient
• Ability to work in a team-oriented, collaborative environment
• Bonus: Proficiency in utilizing SQL statements on databases to diagnose issues

Related Keywords: Production Support Specialist
Country: USA, State: Colorado, City: Englewood, Company: Camping World.