Account Consultant I at Denver

Job Description

The Account Consultant (AC) serves as the liaison between the customer base and Integra Telecom and is the main point of contact on day to day business and is responsible for proactively managing all aspects of their base. The AC will provide timely and quality support to their assigned base as outlined below in the functions and responsibilities. The base of customers the AC will support will be high profile accounts which are local as well as cross market. The AC account base requires the AC to have extensive knowledge of all Integra products, services, and price points and is not limited to network but may also include Business Telephone Systems. The AC position will partner closely with all major departments within the organization to provide follow up and coordination to ensure continued satisfaction between the customer and Integra Telecom. The AC will have direct responsibility for establishing relationships that cultivate growth and retention of their customer base.

Job Requirements

Bachelors degree in Business or Marketing or a related field, or the equivalent in training and experience.
At least four years of telecommunications account management and/or direct sales experience.
Working knowledge of local exchange, long distance, data/internet, high bandwidth products, PBX systems and telecommunications operations.
Experience which demonstrates the ability to facilitate a meeting with small and large sized groups in a professional manner.
Experience which demonstrates strong analytical, time management, problem solving, prioritization and planning skills.
Exceptional verbal and written communication skills which demonstrate techniques in persuasion, selling, negotiation, conflict resolution and customer service.
Computer skills, including spreadsheets, presentation and word processing programs. Possess knowledge of company processes and organizational structure.
Requires the ability to travel to customer sites on a frequent basis. Driving check will be conducted if driving is essential.
Work requires local travel between customer sites. This requires the possession of a valid state drivers license, Insurance and vehicle within 60 days of hire.
A knowledge of PBX configuration and multiple site networking
Experience with VoIP and minimum data networking.
Additional competencies required in multi-tasking, accuracy, customer service, decision making, logical problem solving, organization, communication, sales techniques and interpersonal awareness are necessary.

Country: USA, State: Colorado, City: Denver, Company: Integra Telecom, Inc..