Junior Customer Service Administrator, Denver, CO at Denver

Job Description

Overview:

The Junior Level Customer Service Administrator (JLCSA) Denver is responsible for customer support at the Denver Division office, and the following remote offices: Billings RO, Casper POD (type5), Cheyenne RO, Colorado Springs RO, Front Range HIDTA, Glenwood Springs POD, Grand Junction RO, Missoula POD (type5), Salt Lake City DO, and St. George POD (type5).

Responsibilities:

The JCSA performs the following operational tasks:
NETWORK MANAGEMENT AND MAINTENANCE
Performing regularly scheduled backups.
Allocating network storage
Performing preventative maintenance
Installing approved equipment and software
Installing software patches, updates, and upgrades, including remote serving of workstations
Maintaining operability of the Uninterruptible Power Supply (UPS)
Troubleshoot and resolve communications equipment (i.e., hubs, switches, routers, encryptors, etc.)
Troubleshoot and facilitate resolution of network hardware and software problems
Monitor network traffic and optimize network performance
Maintain remote user assistance capabilities
Maintain Internet connectivity for stand-alone workstations
Provide technical assistance for relocations and moves
SYSTEM ADMINISTRATION
Administering group and user accounts including adding and deleting accounts and setting appropriate permissions
Providing Blackberry services
PROBLEM RESOLUTION AND TECHNICAL ASSISTANCE
Creating, updating, and tracking service call requests
Facilitating resolution of service call requests in a timely manner
Providing assistance to end users for using application software
Provides desktop and end user support
Install and maintain computer peripherals
INVENTORY SUPPORT
Capturing and reporting inventory data on distributed and stored hardware
Staging and taking down end user workstations and associated equipment
Preparing equipment for transport and shipping
Ensuring the proper storage and disposal of DEA equipment
Monitoring and reporting on the statuses of license agreements
Preparing input and reports in support of the Annual Capitalized and Non-capitalized inventory reconciliation
Maintaining configuration management data and documentation

Job Requirements

Bachelors Degree in Information Technology or related field. Excellent customer service and communication skills.

Country: USA, State: Colorado, City: Denver, Company: STG, Inc.