Sales Manager at Denver

Sales Managers for Uniworld River Cruises are responsible for maximizing the sales potential within their designated territory by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects. By effectively representing the Uniworld brand to the travel industry and the public, Sales Managers strive for successful execution of their sales plan and achievement of their passenger objective/goals.

Duties and Responsibilities

• Develop and implement sales and marketing plans with accounts, using a customized approach to address their specific needs.
• Strengthen relationships and achieve growth with accounts through regular contact and informative updates with respect to their productivity and progress; offer assistance when appropriate to assist in achievement of their goals.
• Provide robust Uniworld training opportunities for agents through weekly trainings, client presentations, product information sessions and ongoing website and e-commerce strategies; escort familiarization trips for travel agents as necessary.
• Ensure marketing collateral is utilized to its fullest potential; ensure Uniworld has prominent placement in key account agencies and effectively manage brochure supply and regional distribution.
• Identify and develop new business opportunities
• Evaluate ROI of potential trade and consumer shows/events and participate where beneficial. Continually identify new shows/events that would be beneficial to the brand.
• Stay abreast of competitor information in designated territory and stay updated on trends within the industry. Provide feedback to management team with respect to trends and opportunities.
• Ensure all requested sales reports are accurate, detailed, and submitted within the desired timeframe.
• Maintain accurate records of sales activities in CRM, record trainings, appointments, tasks, customer feedback and other sales activities in a timely manner. Utilize CRM reports to provide useful information to agents during every call and in regular e-mail communication
• Actively seek out and foster group business; Maintain contact with originating agent from beginning of process, through to departure of the group.
• Manage T&E budget and co-op marketing funds in the most cost effective way, being mindful of established policies.
• Other duties as required and assigned

Qualifications

• 5+ years sales and customer service experience in travel industry; 3+ years cruise experience, small cruise ship preferred
• College degree preferred with emphasis in travel and tourism a plus.
• Proficiency in MS Office (especially Power Point), LCD/data projection, Internet and webinar applications. Ability to make good use of web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers to improve productivity
• Excellent written and verbal communcation skills required. Ability to interact with all levels of staff required. Must be able to deliver effective presentations, engage as a credible trainer, and represent the company professionally at internal and external events. Must be able to negotiate effectively in a positive manner, compromise and find alternate solutions, seek common ground, articulate own and others goals, stay focused on positive outcome, and use closing skills appropriately.
• Vision correctable to 20/20 with reasonable accommodation required. Ability to look at a computer monitor for long periods of time with reasonable accommodation required.
• Able to lift 20 lbs with reasonable accommodation preferred. Able to sit for long periods of time, and use a computer mouse and keyboard for long periods of time with reasonable accommodation required.
• Presentation Skills- able to deliver effective presentations, engage as a credible trainer, and represent the company professionally at internal and external events.
• Drive for Results/Action-Oriented- able to target and achieve results, set challenging goals, show energy and react to opportunity, instill urgency in others, and meet deadlines
• Planning and Organization- able to develop detailed sales/marketing plans aligned with company goals, manage time and work flow well, create effective sales call plans, monitor and respond to competition timely, work systematically/efficiently, manage distractions and interruptions.
• Learning/Problem Solving- able to understand the issue and underlying causes, apply new information quickly, and solve problems creatively.
• Customer Focus- able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to internal customers.
• Interpersonal Savvy- able to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints
• Integrity/Trust- able to deal with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values
• Composure/Adaptability- able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict effectively
• Travel: Able to work flexible hours, including evenings and weekends as required, and travel extensively throughout the territory. When managing a territory or ore than 2 states, overnight travel is required 50% of the month to ensure adequate coverage. Some overseas travel required.

Country: USA, State: Colorado, City: Denver, Company: TravCorp USA.