Scheduling Representative (Colorado Springs) at Colorado Springs

Job Description

Job ID: 7809

Position Description:
The Scheduling Representative is responsible for responding to customer questions, analyzing and resolving issues regarding natural gas transportation scheduling, and performing daily processing activities.

Essential Duties and Responsibilities

Other duties may be assigned. In this position, either directly or through others, the incumbent:
Responds to customer inquiries/complaints via phone in a timely, accurate and complete manner on a continuous basis throughout the day working in a collaborative manner and with a sense of urgency through completion.
Processes nominations and confirmations following federally mandated deadlines 4 times per day as required under FERC guidelines with the last cycle closing at 9:00 PM.
Monitors imbalances on the pipeline, contacts departments within Kinder Morgan for resolution, coordinates the collection of information, recommends solutions to management and represents the Company in response to the customer.
Monitors proprietary natural gas scheduling computer system and near real-time data system using SCADA data updated every 4 minutes, both of which extensively use Windows environments where several windows are open and running simultaneously.
Manages imbalances with customers while delivering a high level of customer service in a non-discriminatory manner.
Mitigates impacts of planned and unplanned facility outages.
Interfaces with gas schedulers and maintains collaborative inter-departmental and cross-functional working relationships with all members of the department and with office and field employees.

Position Requirements:
Minimum Knowledge & Education Requirements:
High school diploma or equivalent.
Familiarity with computer systems.

Preferred Knowledge & Education Requirements:
Bachelors degree in a technical discipline or equivalent work experience with a natural gas transmission system.
Knowledge of and experience in the energy industry or background in a related technical field.
Previous experience in a customer service position where complex concepts are conveyed over the phone within a limited time-frame.
Knowledge and experience in using proprietary computer systems.
Intermediate to advanced working knowledge of Microsoft Word, Outlook and Excel.
Job level commensurate with experience and skill sets.
Bi-lingual, fluent in Spanish.

Required Skills & Abilities:
Highly developed interpersonal, verbal and written communications skills appropriate in a dynamic open team office environment
Ability to positively interface with customers personally via telephone in a highly efficient, knowledgeable and professional manner.
Ability to work in a team environment as well as work autonomously with limited direct supervision.
Ability to balance competing priorities; work within tight and changing deadlines and scope with a high degree of personal initiative.
Ability to multi-task and effectively prioritize work-load in a fast-paced and frequently changing environment.
Strong organizational skills and attention to detail.
Solid analytical, conceptualization and problem solving skills.
Strong computer skills including ability to use Microsoft software products and aptitude to learn proprietary natural gas scheduling systems and other applications quickly.

Working Conditions:
Requires flexibility in working hours in a combination of 8, 10, 12, 13, or 14 hour days, across 3, 4 or 5 days either during the week, nights, weekends, or holidays. The work schedule will change periodically as training progresses and customer requirements change. Overtime may be required with no notice.
Continual phone conversations throughout the day with customers, other schedulers, pipeline controllers, supervisors, field personnel, and interconnect operators.
Must be able to handle stressful situations and effectively manage operations occurring simultaneously on different pipelines.
Must be able to work effectively and efficiently in an open space environment shared by other team members.

Job Requirements

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Country: USA, State: Colorado, City: Colorado Springs, Company: Kinder Morgan Inc..