Customer Service Representative at Loveland

Job Description

Overview

Food Services of America

Feeding the American Dream for our Customers and Associates

When you join Food Services of America, you are becoming part of a family a family with a culture of integrity and customer service.

We are one of the nations largest privately-held companies providing foodservice solutions to customers throughout the west. We have the financial strength, stability and technology to reliably serve our customers with the highest level of service in the industry.

We provide a great place to work with a variety of career opportunities and the benefits to help provide physical and financial
well-being for you and your family.

Start living your dream with FSA today!

Responsibilities

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:

• Taking orders by telephone, entering data in our online ordering system, provide customer reports as needed, and working with customers and employees to solve problems
• Ensure accuracy of order placement and receipt
• Notify customers of substitutions or out of stock items
• Work with Vendors, Brokers, and Sales Associates to optimize sales opportunities, samples, and receipt of special delivery products
• Completes paperwork to initiate credits
• Checks point of sale credits before processing

Job Requirements

• High School Diploma or GED
• Must be able to read and write English
• 1 year customer service experience
• Preferred background in food service, restaurant or distribution center operation
• Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
• Basic telephone, computer, and data entry skills, including: Word, Excel, 10 Key and must be able to type at least 60 WPM
• A high level of professionalism
• Strong attention to detail
• Problem solving skills
• Basic mathematic skills
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment
• Ability to understand and respond to the needs of both internal and external customers
• Ability to pass a background investigation and drug test

We are an Equal Opportunity Employer

Country: USA, State: Colorado, City: Loveland, Company: Services Group of America, Inc..