Correspondence Representative - CBO at Westminster

Job Description

JOB SUMMARY:
Under indirect supervision, performs a variety of routine and non-routine clerical duties to support the central billing department in accordance with Concentra and Central Billing Office policies, practices, and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:
Sorts correspondences for distribution and acts on correspondences and explanation of reviews that do not require collection activity
Receives customer service calls, answers questions and routes calls to appropriate departments
Reviews Explanation of Reviews (EORs) to post in billing and collection software and identifies trends that will impact reimbursements
Completes W-9 requests and all internal forms needed to update accounts and protocols
Assists Accounts Receivable Representatives by performing various clerical tasks as needed.
Supports accounts receivable representatives and other departments as allowed by Sarbanes Oxley
Directly supports collection and billing processes by performing various clerical tasks.
Assists internal and external customers when answering customer services lines and trouble shoots issues to solve problems and direct calls or correspondence.
Performs other duties as assigned.

SCOPE MEASURES:
BUDGET DOLLARS:
NO OF PEOPLE SUPERVISED:
DIRECTLY: None
INDIRECTLY: None

Job Requirements

EDUCATION/CREDENTIALS:
High School diploma or equivalent

JOB-RELATED EXPERIENCE:
Medical background with 2 - 3 years experience or internship in medical office
Two to three years workers compensation experience or related medical office background

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
Computer skills
Ability to operate a 10 key by touch
Typing skills 30wpm
Good organizational skills
Familiarity with medical terminology
Excellent phone and communication skills
Knowledge of basic office equipment
Familiarity with CPT and ICD-9
Ability to multitask and resolve problems and issues

WORKING CONDITIONS/PHYSICAL DEMANDS:
Office environment

• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Country: USA, State: Colorado, City: Westminster, Company: Concentra.