Job Description
JOB SUMMARY
We are currently seeking an Account Manager for our localhospital contracts in Denver, CO. The Account Manager would directly oversees one or more Towne Park accounts/locations and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
DUTIES AND RESPONSIBILITIES
Financial and Business Systems Management
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
- Demonstrates the ability to improve the financial performance and profitability of the account
- Understands the contractual agreement and recognizes ways to maximize opportunities
- Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
- Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
- Ensures that forecasts, payroll and accounting reports are on time and accurate
- Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
Human Resources
- Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
- Fosters an environment that retains talented associates
- Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
- Sees that new associates get off to the right start through proper orientation and on-the-job training
- Recognizes great performance and provides opportunities for top performers to learn and grow
- Recognizes where the team and individual performers need to improve and properly trains and coaches
- Identifies talent and helps develop future leaders for the organization
- Conducts regular performance appraisals and provides feedback and coaching for all direct reports
- Holds effective associate meetings and ensures that shift huddles happen on every shift
- Practices positive discipline and provides accurate and timely performance documentation
- Delegates by allocating decision making and other responsibilities appropriately and effectively
Service Management
- Ensures that the guest/patient service experience is delivered consistently on all shifts
- Efficiently allocates labor resources to support service delivery
- Works with the District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
- Understands the clients service standards and effectively integrates Towne Parks standards to complement them
- Is knowledgeable of the clients service metrics/measurements and ensures Towne Park is helping to drive results
Client Relations Management
- Develops cohesive working relationships with the clients staff members
- Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
- Knows when to be present at the site and maintains a high level of visibility
- Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
- Capitalizes on opportunities to grow Towne Parks business by building client loyalty and creating clients who are promoters of the company
Systems and Standards
- Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
- Trains others or sees that they are trained to properly use the systems provided
- Maintains a clean, neat work environment
- Completes all tasks in a timely manner as instructed by the District Manager
- Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
- Treats clients and associates with courtesy, respect and dignity
- Maintains strict confidentiality related to associate and client information
Safety and Risk Management
- Understands and follows safety and security procedures
- Practices preventative safety procedures as set forth by Towne Park
- Reports all accidents and incidents to the District Manager immediately
- Uses only equipment trained to use and operates all equipment in a safe manner
- Reports all potential high risk areas and safety concerns to the District Manager
- Ensures all associates have been adequately trained in safety and loss prevention procedures
- Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
- Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
- Promptly responds to any concerns regarding workplace safety
- Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage workers compensation cases
- Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
Knowledge, Skills and Abilities
- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
- Demonstrated work ethic, drive, energy, and persistence to achieve goals
- Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
- Written and verbal communication skills to effectively address all levels within the organization
- Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
- Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
- Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Job Requirements
QUALIFICATIONS
- Bachelors degree from a four-year college or university and a minimum of two to three (2-3) years of related experience and/or training; OR equivalent combination of education and/or experience
- Knowledge of general business practices including accounting, human resources and customer service
- Must be able to drive manual transmission
- Must have and maintain a valid drivers license and clean driving record
- For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
HOW TO APPLY
Interested individuals should complete an application at www.townepark.com for immediate consideration.
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Country: USA, State: Colorado, City: Denver, Company: Towne Park Ltd..
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