R&D Engineer - Compliance Services at Englewood

Job Description

Company OverviewAs the world?s premier measurement company, Agilent works in close collaboration with engineers, scientists, and researchers around the globe to meet the communications, electronics, life sciences, and chemical analysis challenges of today and tomorrow. The company operates two primary businesses -- electronic and bio-analytical measurement -- supported by Agilent Laboratories, its central research group. Agilent is committed to providing innovative measurement solutions that enable our customers and partners-- the leaders in their felds -- to deliver the products and services that make a measurable difference in the lives of people everywhere.Learn More about AgilentVisit Our Company WebsiteLSCAs service business (SSD) is a dynamic and growing area of opportunity and one of the bigger businesses in LSCA. We are making significant organizational and technology investments to differentiate ourselves from our competition not only with the services we offer but also the way we deploy them. Over the past seven years we have introduced a range of new service products and approaches to make the on site and remote service employees more effective and to create a superior service experience for our customers.These efforts are beginning to distinguish us from our competition in the eyes of our customers and we are effectively positioning ourselves to evolve from a service provider into a laboratory management partner for Agilents customers thereby creating a strong preference of LSCA instruments and systems. LSCAs analytical instrument service business is also a market leader in the developing multi-vendor service market.The successful candidate will join a team responsible for the success of compliance and multi-vendor services that help customers in our target markets operate their laboratories more efficiently. This position is required to address expanded service coverage on products from the Varian acquisition and additional service business that the acquisition enables.This position will need a broad range of experience for HPLC, and uHPLC systems and the associated compliance protocols. Strong experience with instruments and software from a wide variety of major vendors including Bruker, Waters, Thermo, Dionex and Shimadzu will be a distinct advantage.Specific responsibilities include: Creation of HPLC, and uHPLC compliance protocols and integration into the Agilent Automated Compliance Engine product (ACE). Providing technical leadership and implementation for developing new compliance, maintenance, and repair services for non-Agilent HPLC, and uHPLC instruments as part of the CrossLab Services development efforts. Development of maintenance protocols and repair training for non-Agilent HPLC, and uHPLC systems. Ensuring the quality & robustness of what has been developed and Managing the technical transfer of the services to the on-site delivery team.The geographic work location is Englewood, Colorado.

Job Requirements

Minimum job requirements:A Bachelors Degree in a scientific discipline with a minimum of three years relevant experienceAt least three years of experience in the analytical instrument services industry, including equipment support and delivery including repair, maintenance and regulatory compliance servicesA track record of successful service projects that demonstrate strong project management skillsGood problem analysis skills, a high degree of creative ability and initiativeThe ability to exercise independent judgment that has lead teams to effective decisions and efficient executionExcellent verbal and written communication skills including the proven ability to teach engineersA good knowledge of Agilent & non-Agilent analytical instruments, software and services with an emphasis on liquid chromatography & mass spectrometryStrong computer use skills covering the use of the MS-Office Professional suite and other professional engineering tools to enable you clearly document knowledge transfer materialsThe ability to interact successfully directly with customers solving problems and managing expectationsDesired Requirements:A good knowledge of quality processesA working knowledge of instrument service delivery processesA good knowledge of formal project development methodologiesPrevious experience working successfully across organizational boundariesPractical knowledge of GLP/GMP compliance regulationsAgilent is an equal opportunity employer
Country: USA, State: Colorado, City: Englewood, Company: Agilent.