Teller- Bennett at Bennett

Job Description

About us:

Guaranty Bank and Trust Company is committed to meeting the financial needs of businesses and individuals by providing highly personalized and responsive service. Through internal growth and key merger transactions, Guaranty Bank has grown into the premier business and community bank it is today – with 28 branch locations serving the Colorado Front Range.

Our success is measured by the satisfaction of our customers. Because we are a locally managed community bank, we can be flexible in our decision process and customize products to better fit our customer’s unique needs. Weve combined the latest Internet technology and our consistent exceptional service to provide premier business and consumer banking solutions. More information about Guaranty Bank can be found at www.guarantybankco.com.

Essential Duties:

Employees are held accountable for all duties of the job.

 

1)  Demonstrates core values and guiding principles as outlined in the Bank’s identity statement.

2)  Ensures that all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations.

3)  Participates in the Retail Bank’s growth initiatives offering referrals and services to new and existing clients:

• Actively serves as a team player involved in achieving branch goals.
• Offers a Tell-A-Friend coupon with an enthusiastic explanation with every transaction.
• Recommends the best accounts to customers using the sales presentation process and asking for the business.
• Uses High Performance Checking (HPC) incentives to attract new customers.
• Identifies sales opportunities at the teller line and drive-thru and makes professional referrals to other team members.
• Participates in promotions and contests designed to assist clients with new or existing products.

4)  Adheres to security procedures and assigned cash limits.

5)  Follows dual control processes.

6)  Operates within and understands bank policies related to specific teller duties. 

7)  Positively identifies clients using established identification requirements.

8)  In addition to following policies and procedures, uses sound common sense, following instincts with regards to Loss Prevention focused on protecting bank assets.

9)  Answers confidential inquiries relating to customer account balances, account numbers, interest, service charges, and account activity.

10)  Accurately and efficiently accepts and processes all forms of customer transactions; deposits, cashed checks, purchase of cashier’s checks, traveler’s checks, gift cards, cash advances, loan payments, currency orders, night drop, etc. 

11)  Seeks approval for transactions in excess of teller limit; presents and reviews account information to ensure the best decision for clients and for the protection of the bank.

12)  Demonstrates knowledge and understanding of teller software/machine functions, including: input of all transactions, and daily balancing of assigned cash.

13)  Demonstrates knowledge of regulatory responsibilities by initiating SAR’s, placing Reg CC holds, CTRs, etc.

14)  Provides efficient, helpful and courteous customer service.

• Explains guidelines to customers instead of simply saying “no".
• Demonstrates positive/welcoming demeanor.

15)  May be assigned vault duties or special duties as needed.

16)  May be called upon to provide functional guidance to less experienced staff members.

17)  May approve transactions for less experienced staff within guidelines of assigned Limit Card.

 

Non-Essential Duties:

1)  Assists various positions within the branch as appropriate.

2)  Performs other duties as assigned.

Job Requirements

Required Qualifications [Knowledge (Education), Skills and Abilities (KSAs)]:

• High school education or equivalent.
• Demonstrated aptitude for accuracy with numbers.
• Strong communication skills.
• Typing and basic computer experience.
• Good decision-making skills.

Guaranty Bank and Trust is committed to excellent customer service for our customers as well as our staff. SUBMIT YOUR APPLICATION THROUGH CAREERBUILDER for immediate consideration. 

 

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

We are proud to be an EEO/AA employer M/F/D/V

Country: USA, State: Colorado, City: Bennett, Company: Guaranty Bank and Trust.