Technical Support Supervisor at Denver

Job Description

Position Summary: Provides oversite of Tier I support for end-user IT equipment and services, including troubleshooting of hardware/software, including PCs, printers, office desktop and wireless phones. Basic end-user training. Occasional travel is possible. On-call duty one week per month. Essential Functions:Management of inventory of mobile devices (smartphones, tablets, etc.) including purchasing, provisioning, maintenance, inventory and carrier plan management Creation and analysis of mobile device usage reports.Initial configuration, maintenance and troubleshooting of workstations, laptops, printers, desktop phones, software and mobile devices.Assisting with hardware and software purchasing. Small projects managementManagement of inventory of printers and printing consumables, including coordination of support tasks with printing contract vendorPrinting consumables report analysis. Occasional network cabling installation and testing.Development and maintenance of documentationProviding basic training for end-users on software including but not limited to Microsoft Windows, Microsoft Office, Outlook, and LyncReview and approval of IT invoicesProvide on-call support one week per month (actual calls are very rare)

Job Requirements

US Citizenship is requiredAssociate degree or equivalent experience in a related technology plus 1 - 2 years of desktop support and/or computer repair experience or equivalent combination of education and experience.Excellent customer service and technology troubleshooting skillsGood typing skills (40+ WPM)Excellent skills in Microsoft Excel and WordMobile device troubleshooting and management experience is required.Knowledge of Microsoft Office 2007/2010 and Microsoft Windows XP/7/8Valid Colorado Driver License and a clean Motor Vehicle Record to operate company vehicles for the delivery of services at remote customer locationsKnowledge of Windows Server 2008 R2 including Active Directory and group policy experience is a plus.Familiarity with JD Edwards and Kaspersky Office Space Security is a plus.Manual/Physical Requirements: Must be able to climb, reach, stoop, kneel, bend, crouch, craw. Must be able to move hardware weighing up to 50 pounds. Must be able to distinguish colors to identify color-coded cable, wiring, and electronic components.HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.
Country: USA, State: Colorado, City: Denver, Company: HSS Inc..